Reception Resilience Workshop
About
One of the most significant psychosocial hazards for frontline staff is dealing with angry or emotional customers. The effects of the encounter can last long after the event and contribute to elevated stress levels, mental health issues and staff absence.This 3 hour workshop, facilitated by Communication Mentor Ruth Guice, is designed to EMPOWER your staff member:
* to feel CONFIDENT in uncomfortable situations
* to actively LISTEN and RESPOND without absorbing other's emotions
* to employ the AAA+ Response Sequence
* to practice ASSERTIVE communication
* to process their emotions after the event (or seek help)
Location
Community Information Centre Townsville Meeting Rooms
Level 1/280 Flinders Street, Northtown, Townsville Qld 4810
Contact Form
Reception Resilience Workshop
Resend recently purchased tickets to our events to your email.
Enter email to start search
You can review the event organiser's terms and conditions here.