Triage- Early Intervention for Handling Complaints
What is a ‘real’ complaint? How do I tell whether it is serious or not? How do I manage the complainant’s expectations?
The earlier a complaint is recognised and assessed, the faster it will be resolved. Learn to draw the line between office gossip and a genuine complaint quickly and effectively, including all of the steps required to have an informed conversation about the employee’s concerns.
9:30am-1:00pm (AEDT) ONLINE
All Worklogic training courses are presented online (AEST) via Zoom video conferencing unless stated otherwise.
Please contact training@worklogic.com.au if you require invoice to book into this course.
The earlier a complaint is recognised and assessed, the faster it will be resolved. Learn to draw the line between office gossip and a genuine complaint quickly and effectively, including all of the steps required to have an informed conversation about the employee’s concerns.
9:30am-1:00pm (AEDT) ONLINE
All Worklogic training courses are presented online (AEST) via Zoom video conferencing unless stated otherwise.
Please contact training@worklogic.com.au if you require invoice to book into this course.
Wednesday 19 March 2025 9:30 AM - 1:00 PM (UTC+11)
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Triage- Early Intervention for Handling Complaints
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