Please be advised the event will be recorded for media purposes for all Rise Academy of Music social media including photography, video of performers and some guests.

Event Etiquette

All attendees are expected to behave in an appropriate manner during our event and show their support for all performers. For the safety of all attendees, students, staff and guests, anyone who behaves negatively or appears to be disorderly and intoxicated will be excused from the event immediately without a refund. Appropriate etiquette may include;
Arrive on time: Be punctual, as arriving late may disrupt the performance and disturb others.

Turn off electronic devices: Silence your phones and other electronic devices to avoid interruptions during the performance.

Be attentive: Pay attention to the performers and avoid talking or making unnecessary noise that may distract our performers.

Respect the performers: Applaud after each performance to show appreciation. Avoid making negative or distracting comments during the performance.

Avoid leaving during a performance: If possible, wait until the break or intermission to leave your seat. Leaving during a performance can be distracting to both performers and other audience members. We ask all guests remain until the end of the show.

Personal property; Please do not move or touch another guests personal belongings once they have been placed on a surface without direct permission.

Encourage others to be respectful: If you notice someone being disruptive, gently remind them of the proper etiquette for a performance event.


Refunds, exchanges and replacements

Subject to requests made under the Refundable Tickets Terms and Conditions of Sale below, or the COVID-19 Refunds and Exchanges Terms and Conditions:

Rise Academy of Music will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). You must apply for a refund within a reasonable time. Seven (7) days notice is required to qualify for a refund. No refunds are provided if notice is given within Seven (7) days of the event. Rise Academy of Music does not offer refunds or exchanges as a result of a change in your personal circumstances;

If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any refund or exchange. Unless required by law (including the Australian Consumer Law), neither Rise Academy of Music nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses;

Rise Academy of Music will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event.

You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation;

In most cases, refunds will be automatically processed to the credit card originally used for purchase.


COVID-19 specific conditions of entry

You acknowledge that the event may be scheduled to be held, or will be held, during a time at which one or more Government directions or regulations may be in force regarding the number of persons attending an event (or the holding of the event itself). If that is the case, then the number of persons permitted to be in or around the Venue may be affected, resulting in the Seller (or Rise Academy of Music, on behalf of the Seller) being required to or deciding to:

cancel or postpone the event;
reduce the number of persons who may attend the event;
change your seating allocation; and/or
change any standing or seating configurations for attendance at the event;

in which case You may receive a refund in accordance with these Rise Academy of Music Terms and Conditions of Sale, or the COVID-19 Refunds and Exchanges Terms and Conditions, as the case may be.

You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event.

If you are attending the event as part of a group, as the primary ticket purchaser, you are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly.

Conditions for Raffle:
Raffle winner must be present at the time of the raffle to claim their prize. A redraw will occur if they are absent from the venue.
Our major prize will be drawn last
A percentage of the proceeds from the raffle will be donated to a selected charity.

TryBooking is an online system for organisations and community groups that has been designed to look after the entire event ticketing and registration needs.

All issues relating to the sale of tickets and the hosting of their associated event(s) are the responsibility of the “Event Organiser” and not that of TryBooking Pty Ltd (Australian Business Number 71126987915).

Please visit https://www.trybooking.com/info/customer-terms-and-conditions for our terms and conditions.