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Community Guidelines

TryBooking exists to help communities run great events. We’ve created these Community Guidelines to set clear expectations for using our platform, and to make sure the content and events hosted here are respectful, appropriate and lawful.

TryBooking values its reputation amongst the community, and as such may choose to refuse to continue hosting your event on the basis of maintaining our reputation and servicing our community. This may include scenarios where the Event Organiser or content of the event may draw unwanted attention and traffic to the TryBooking site. As part of TryBooking’s Terms of Service, we may refuse access to our platform or remove your event, acting reasonably and in accordance with the process set out below. We decide whether an event breaches these Guidelines, and what action to take, acting reasonably and having regard to the seriousness of the breach and the impact of our response. We will give you our reasons in writing.

Please note, due to the diverse nature of our community, something that may not be agreeable to you, may not be in violation of our standards.

We may update these Guidelines from time to time. Where a change is material, we will notify Event Organisers at least 30 days before it takes effect, and it will not apply to events published before that date. Non-material changes, such as clarifications and additional examples, take effect when published.

 

Respectful behaviour and appropriate uses of the platform

TryBooking Event Organisers are welcome to create events of all sorts. We encourage you to use our platform for a variety of different purposes and events, and enjoy facilitating the use of our services for individuals from diverse communities. We welcome individuals from all sides of the spectrum - political, religious or otherwise, provided that the content of the events hosted on our site does not violate our Community Guidelines.

 

Inappropriate uses of the platform

TryBooking may not be used to facilitate harmful, illegal or criminal activity of any kind. 

You may not use TryBooking to post or promote any content that we consider offensive, harmful or inappropriate, or that we believe encourages illegal, violent or criminal behaviour or outcomes.

Content includes, but is not limited to: copy, photos, videos, logos and imagery. 

Inappropriate content includes, but is not limited to:

  • Explicit sexual content (including escort or prostitution services, or pornography)
  • Activities that discriminate, demean, harass, intimidate, threaten or express hatred towards any group or individuals on the basis of race, colour, descent, ethnicity, national origin, gender identity, sexual orientation, religion, disability or age
  • Activities that are likely to offend, insult, humiliate or intimidate on the basis of race, colour, descent, ethnicity, national origin, gender identity, sexual orientation, religion, disability or age
  • Activities that encourage bullying, harassment or violence
  • Terrorist activity or organised criminal activity
  • Sale or ingestion of illegal drugs or substances
  • Sale, purchase, trade or distribution of illegal firearms or other weapons and devices designed to cause physical injury 
  • Content that is fraudulent, deceptive or tortious, or is protected by copyright, trademark or trade secret law, unless you have the express prior written consent of the owner of such right
  • Content that has been plagiarised and mimics, copies or otherwise misrepresents another event (which may be considered fraudlent behaviour)
  • The use of offensive language including profanities, obscenities and expletives
  • Graphic imagery that is of a violent or explicitly sexual nature 

 

Event safety and suitability

These Guidelines apply to the events themselves, not only to what you publish about them. You must not use TryBooking to sell tickets or take registrations for an event that:

  • is held at a venue without the permission of the venue's owner or operator, including private residences and short-stay accommodation;
  • is ticketed beyond the number of people the venue can lawfully and safely hold;
  • involves the sale or supply of alcohol without a licence where one is required by law;
  • involves the supply of alcohol to a person under 18, other than as permitted by law

 

Violation of Community Guidelines 

If we think an event may breach these Guidelines, we will look into it.

Depending on how serious the issue is, we may:

  • ask you for more information about your event;
  • make your event private, so it is not publicly listed but you can continue to sell tickets using your event’s unique link;
  • pause ticket sales while we look into the issue;
  • remove the event; or
  • suspend or close your account.

We will choose the least disruptive step that addresses the issue.

We will notify you in writing at the email address on your account.

If you disagree with our decision, reply to that notice. We will review the decision and respond within 3 business days. If the issue is resolved, we will restore your event or account.